Are you encountering the frustrating Windows Error Code ERROR_385? Don’t worry — you’re not alone, and this guide will walk you through the exact steps to resolve it quickly and effectively. Whether you’re a tech newbie or an experienced Windows user, this article breaks down complex solutions into easy-to-follow instructions.
What is Windows Error Code ERROR_385?
First things first, ERROR_385 typically occurs when a device driver or a software application conflicts with Windows services or runs into permission issues. It’s commonly associated with device driver problems, DLL file errors, or system registry conflicts. This error might manifest during system startup, software installation, or when connecting peripheral devices.
Common Symptoms of ERROR_385
- Error message pop-ups saying: “ERROR_385: Unexpected error has occurred.”
- Device drivers fail to initialize or work correctly.
- Slow system performance or frequent software crashes.
- Failure to install or update certain programs.
Why Does ERROR_385 Happen?
Understanding the cause helps solve the problem with precision:
- Corrupted or outdated device drivers.
- Faulty or incomplete Windows updates.
- Missing or damaged system files (DLLs).
- Permission or registry corruption issues.
- Hardware conflicts or loosely connected peripherals.
Step-by-Step Troubleshooting Guide to Fix ERROR_385
Let’s dive into the solutions that have helped many Windows users get back to a smooth computing experience.
Step 1: Restart Your Computer
Sometimes, a simple reboot can fix temporary glitches causing ERROR_385.
- Save your work and close all programs.
- Click on Start > Power > Restart.
- After reboot, check if the error persists.
If the problem continues, proceed to the next step.
Step 2: Run Windows Update
Windows updates often include patches for bugs and driver updates.
- Press Windows Key + I to open Settings.
- Go to Update & Security > Windows Update.
- Click Check for updates.
- Install any available updates and reboot your PC.
Step 3: Update or Reinstall Device Drivers
Since ERROR_385 often relates to drivers, updating or reinstalling them is critical.
- Press Windows Key + X and select Device Manager.
- Expand relevant categories (like Display adapters, Network adapters, or Universal Serial Bus controllers).
- Right-click the device and select Update driver.
- Choose Search automatically for updated driver software.
- If no update is found, you can uninstall the driver and restart the PC; Windows will reinstall it automatically.
Step 4: Run System File Checker (SFC) and DISM Tools
Corrupted system files can trigger many Windows errors, including ERROR_385.
- Type cmd in the Start menu search.
- Right-click Command Prompt and select Run as administrator.
-
In the command prompt window, type:
sfc /scannow
- Press Enter and let the tool scan and repair files.
-
Once complete, run the following commands one by one to repair Windows image:
DISM /Online /Cleanup-Image /RestoreHealth
- After these scans and repairs, reboot your PC.
Step 5: Check for Conflicting Software
Sometimes, recently installed applications or updates might conflict with Windows services.
- Press Windows Key + R, type appwiz.cpl, and press Enter to open Programs and Features.
- Sort applications by installation date.
- Uninstall any software installed shortly before ERROR_385 appeared.
- Restart your PC after uninstalling.
Step 6: Perform a Clean Boot
A clean boot starts Windows with a minimal set of drivers and startup programs, which helps identify if background programs cause the error.
- Press Windows Key + R, type msconfig, and press Enter.
- In the System Configuration window, go to the Services tab.
- Check the box Hide all Microsoft services.
- Click Disable all.
- Next, go to the Startup tab and click Open Task Manager.
- Disable all startup items.
- Close Task Manager and click OK in System Configuration.
- Restart your computer and check if the error persists.
If ERROR_385 is gone, one of the disabled services or startup programs is likely the culprit. Re-enable them one by one to identify the cause.
Step 7: Restore Your System to a Previous State
If the error started recently, doing a System Restore can revert your PC to a previous working setup.
- Press Windows Key + S, type Create a restore point, and hit Enter.
- Click System Restore.
- Choose a restore point from before the error began.
- Follow the on-screen instructions and reboot after completion.
Step 8: Seek Professional Help or Consider Resetting Windows
If none of the above steps work, it might be time to consult a professional technician or consider resetting your Windows.
To reset Windows:
- Go to Settings > Update & Security > Recovery.
- Under Reset this PC, click Get started.
- Choose whether to keep your files or remove everything.
- Follow the prompts and allow Windows to reset.
Final Thoughts
Windows Error Code ERROR_385 can be understandably frustrating, but with this detailed troubleshooting guide, you can tackle the problem step-by-step with confidence. Remember to back up important data before making significant changes to your system, and keep your software and drivers regularly updated to avoid future errors.
Did this guide help you fix ERROR_385? Feel free to share your experience or ask questions in the comments below!
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Thank you for reading! Stay safe and happy computing.
