Encountering Windows Error Code ERROR_396 can be frustrating, especially if you’re unsure what caused it or how to fix it. This guide is designed to walk you through clear, effective steps to troubleshoot and resolve this error on your Windows PC. Whether you’re a tech novice or an experienced user, these instructions are easy to follow and will help you get your system back on track in no time.
What is Windows Error Code ERROR_396?
Before diving into the fix, it’s important to understand what ERROR_396 means. Typically, this error relates to a problem with system files or conflicts within Windows services, often triggered during system updates, software installations, or hardware driver issues.
Knowing this helps you understand why the following solutions focus on repairing those components.
Step 1: Restart Your Computer
Sometimes, the simplest fixes are the most effective.
- Why? Temporary glitches can cause errors that disappear after a reboot.
- How? Click the Start menu > Power > Restart.
After your PC restarts, check if the error returns. If it does, proceed to the next step.
Step 2: Run Windows Update Troubleshooter
Since ERROR_396 can arise due to update issues, running the built-in troubleshooter may automatically detect and fix problems.
- Press Windows key + I to open Settings.
- Navigate to Update & Security > Troubleshoot.
- Click on Additional troubleshooters.
- Select Windows Update > Run the troubleshooter.
- Follow the on-screen instructions.
Once done, try updating your system again.
Step 3: Use System File Checker (SFC) and Deployment Image Servicing and Management (DISM)
Corrupted system files are a common cause of ERROR_396. Luckily, Windows includes tools to repair these files.
Run SFC scan
- Click the Start menu, type cmd.
- Right-click Command Prompt and select Run as administrator.
-
In the command window, type the following and press Enter:
sfc /scannow
- Wait for the process to complete (may take 10-20 minutes).
This tool scans and fixes corrupted system files automatically.
Run DISM tool
If the SFC scan finds issues but can’t repair them, use DISM:
-
In the same Command Prompt window, type:
DISM /Online /Cleanup-Image /RestoreHealth
- Press Enter and wait for the process to finish.
After both scans complete, restart your PC.
Step 4: Check for Driver Issues
Sometimes outdated or faulty drivers trigger ERROR_396. Here’s how to identify and update them:
- Press Windows key + X, then select Device Manager.
- Look for devices with a yellow warning triangle.
- Right-click each, and choose Update driver.
- Select Search automatically for updated driver software.
If Windows can’t find updates, visit the manufacturer’s website directly to download the latest drivers.
Step 5: Perform a Clean Boot
A clean boot starts Windows with minimal drivers and startup programs, which can help isolate software conflicts.
- Press Windows key + R, type msconfig, and hit Enter.
- Under the Services tab, check Hide all Microsoft services, then click Disable all.
- Switch to the Startup tab and click Open Task Manager.
- Disable all startup items.
- Close Task Manager and click OK in the System Configuration window.
- Restart your PC and check if the error persists.
If the system runs without error, gradually re-enable services and startup items to identify the culprit.
Step 6: Restore Your System to a Previous Point
If the error began recently, restoring to an earlier state may fix it.
- Press Windows key + S, type Create a restore point, and press Enter.
- Click System Restore.
- Choose a restore point dated before the error appeared.
- Follow the prompts to complete the restoration.
Your system will reboot and return to that state. Test whether the error is resolved.
Step 7: Reset Windows as a Last Resort
If all else fails, resetting Windows can fix deep-rooted issues but make sure to back up important files first.
- Open Settings > Update & Security > Recovery.
- Click Get started under Reset this PC.
- Choose either Keep my files or Remove everything depending on your preference.
- Follow the instructions to complete the reset.
Final Thoughts
Windows Error Code ERROR_396 may seem intimidating, but with patience and these detailed steps, you can overcome it. Remember, keeping your system and drivers updated regularly helps prevent such errors.
If you hit a roadblock or have questions, don’t hesitate to reach out to Microsoft Support or a trusted tech professional — sometimes a little human touch makes all the difference!
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