If you rely on Windows 11 Fax and Scan for sending important documents or scanning files, running into issues can be frustrating. Whether your Fax and Scan app won’t open, fails to detect your scanner, or shows errors, this guide will help you troubleshoot and resolve the problem quickly. Let’s get your Fax and Scan feature working smoothly again!
Why Is Windows 11 Fax and Scan Not Working?
Before diving into fixes, it’s good to understand some common causes:
- Outdated or corrupted drivers
- Conflicting third-party software or updates
- Disabled Windows services related to faxing/scanning
- Incorrect app settings or permission issues
- Physical connection problems with your scanner or fax device
Knowing this helps us target the right solution efficiently.
Step 1: Restart Your Computer and Devices
Sometimes, the simplest step is the best start.
- Restart your Windows 11 PC.
- Power cycle your scanner and fax machine by unplugging them for 30 seconds, then reconnecting.
- Launch the Fax and Scan app again to see if the issue persists.
Step 2: Run the Windows Fax and Scan Troubleshooter
Windows has built-in troubleshooters that automatically fix common problems.
- Press Windows + I to open Settings.
- Navigate to System > Troubleshoot > Other troubleshooters.
- Scroll down and find Printer and Hardware and Devices troubleshooters. Run both, as fax and scan services tie closely with hardware recognition.
- Follow on-screen instructions and apply fixes suggested.
Step 3: Check and Update Scanner/Fax Drivers
Outdated or missing drivers often cause detection problems.
- Press Windows + X and select Device Manager.
- Look for categories like Imaging Devices or Modems.
- Right-click your scanner or fax device and select Update driver.
- Choose Search automatically for drivers or visit the manufacturer’s website for the latest drivers.
- Restart your PC and re-launch the Fax and Scan app.
Step 4: Ensure Windows Fax and Scan Services Are Running
Certain essential services must be active:
- Press Windows + R, type
services.msc, and hit Enter. - Scroll to find the Windows Image Acquisition (WIA) service.
- Ensure its status is Running and startup type is Automatic.
- If it’s stopped, right-click it, select Start, then double-click and set startup to Automatic.
- Repeat for services like Telephony if faxing issues persist.
Step 5: Reset or Repair the Fax and Scan App
Resetting clears out corrupted application data without deleting personal files.
- Open Settings > Apps > Apps & Features.
- Search for Windows Fax and Scan or if you’re using a third-party app, find that in the list.
- Click on it and select Advanced options.
- Choose Repair first. If that doesn’t work, click Reset.
- Restart your PC.
Step 6: Verify Scanner Permissions and Privacy Settings
Windows 11 requires permission for apps to access your devices.
- Go to Settings > Privacy & Security > Camera (since scanners often use camera access permissions).
- Make sure access for apps is enabled.
- Also check Microphone and Devices permissions to be certain nothing is blocking communication.
Step 7: Try an Alternative Scanning or Faxing App
If all else fails, consider using third-party apps like:
- Windows Scan (available on Microsoft Store)
- NAPS2 (Not Another PDF Scanner 2)
- Fax tools provided by your fax machine manufacturer
These alternatives can sometimes bypass glitches in the default Fax and Scan software.
Final Thoughts
Fixing Windows 11 Fax and Scan not working might seem tricky at first, but step-by-step troubleshooting will often get you back on track quickly. Start with simple steps like rebooting and running troubleshooters, then update your drivers and verify services. If problems persist, resetting the app or trying a different scanner program can save the day.
By following this guide, you’ll minimize downtime and keep your document management workflow seamless!
Need more help? Drop a comment below with your specific issue, and I’d love to assist!
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