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How to Fix Microsoft Store Not Working on Windows 11: A Step-by-Step Guide


Are you having trouble opening the Microsoft Store or finding that apps won’t download or update on your Windows 11 PC? Don’t worry—you’re not alone! Many users face issues with the Microsoft Store, but luckily, there are several effective ways to troubleshoot and fix the problem quickly. This guide will walk you through easy, practical steps to get your Microsoft Store up and running smoothly again.


Why Is Microsoft Store Not Working in Windows 11?

Before diving into the fixes, it’s good to understand why the issue occurs. Common reasons include:

  • Corrupted Microsoft Store cache or files
  • Problems with your internet connection
  • Incorrect date and time settings
  • Outdated Windows updates
  • Issues with your Microsoft account
  • Conflicts with system services or third-party applications

Now, let’s get into the solutions!


Fix #1: Check Your Internet Connection

Since Microsoft Store requires a stable internet connection, start by making sure you’re connected to the web.

  1. Open Edge, Chrome, or your preferred browser and try loading a website.
  2. If pages don’t load, troubleshoot your Wi-Fi or Ethernet connection.
  3. Restart your router or switch networks if possible.

A functional internet connection is essential for the Store to work properly.


Fix #2: Sync Your Date & Time

Incorrect date and time settings can mess with your Microsoft Store connectivity.

  1. Press Windows + I to open Settings.
  2. Go to Time & language > Date & time.
  3. Turn on Set time automatically and Set time zone automatically.
  4. Restart your PC and try opening the Microsoft Store again.


Fix #3: Run the Windows Store Apps Troubleshooter

Windows 11 has a built-in troubleshooter designed to detect and resolve Microsoft Store issues.

  1. Press Windows + I to open Settings.
  2. Navigate to System > Troubleshoot > Other troubleshooters.
  3. Find Windows Store Apps and click Run.
  4. Follow the on-screen prompts to complete the troubleshooting process.


Fix #4: Reset Microsoft Store Cache

Corrupted cache files can cause the Store to freeze or not open at all.

  1. Press Windows + R, type wsreset.exe, and hit Enter.
  2. A blank Command Prompt window will open, then close automatically after a few seconds.
  3. The Microsoft Store will launch by itself after the cache reset.


Fix #5: Re-register Microsoft Store via PowerShell

If the app is still misbehaving, you can reinstall and re-register the Store app.

  1. Right-click the Start button and select Windows Terminal (Admin).
  2. Copy and paste the following command and press Enter:

Get-AppxPackage Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

  1. Wait for the process to complete and then restart your PC.


Fix #6: Update Windows 11

Running an outdated OS version can cause app compatibility issues.

  1. Open Settings with Windows + I.
  2. Go to Windows Update.
  3. Click Check for updates and install any available updates.
  4. Restart your computer and check if the Microsoft Store works correctly.


Fix #7: Sign Out and Sign Back Into Your Microsoft Account

Your Microsoft account can sometimes error out and cause the Store to malfunction.

  1. Open Microsoft Store.
  2. Click your profile icon at the top-right corner.
  3. Select Sign out.
  4. Restart the Store and sign back in using your Microsoft account.


Fix #8: Disable Proxy or VPN

If you’re using a VPN or proxy, it might interfere with the Microsoft Store connection.

  1. Press Windows + I and open Network & Internet > Proxy.
  2. Turn off Use a proxy server.
  3. If you use VPN software, disable it temporarily.
  4. Try launching the Store again.


Final Thoughts

Microsoft Store issues can be frustrating, but with these straightforward fixes, you can usually solve the problem in minutes. Remember to keep your Windows 11 system updated and regularly clear your Store cache for optimal performance.

If none of these solutions work, consider contacting Microsoft Support for further assistance.


FAQs

Q: How do I know if Microsoft Store is down server-side?
A: Visit Downdetector or check official Microsoft social channels for outages.

Q: Can I reinstall Microsoft Store?
A: You cannot uninstall it normally, but re-registering via PowerShell usually fixes most issues.

Q: Will resetting Windows fix Microsoft Store problems?
A: It’s a last resort; try the other solutions first as they are quicker and less disruptive.


By following this guide, you should be able to fix your Microsoft Store and get back to downloading your favorite apps hassle-free on Windows 11!

Updated on July 5, 2025
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