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How to Quickly Fix Mouse Not Working Issue in Windows 11


Facing an issue where your mouse suddenly stops responding or isn’t working properly on Windows 11 can be frustrating. Thankfully, there are several straightforward troubleshooting steps you can implement right away to get your mouse back to normal.

Below is a detailed step-by-step guide to help you quickly resolve mouse-related problems in Windows 11.


🔧 Step 1: Perform Basic Hardware Checks

First, make sure your mouse isn’t the source of the problem.

  1. Check the Mouse Connection:

    • Wired Mouse: Unplug it, inspect for damage, then reconnect firmly to the USB port.
    • Wireless Mouse: Check battery levels, and replace if needed. Remove and reconnect the USB receiver or re-pair the Bluetooth connection.

  2. Try a Different USB Port:

    • Change ports to verify if the problem is with a specific USB port.

  3. Use the Mouse on Another Device:

    • To verify hardware functionality, attempt to use the same mouse on another computer to see if the issue is hardware-related.


🖱 Step 2: Restart Your PC

Sometimes, temporary glitches and issues are resolved easily by restarting your computer.

  • Using your keyboard, press the combination: ALT + F4 and select Restart.
  • Or, press the Windows key, navigate with arrow keys to the power button symbol, press Enter, and then select Restart.

Check if your mouse is working once Windows restarts.


🔄 Step 3: Check and Reinstall the Mouse Driver

Faulty, outdated, or corrupted drivers often cause mouse issues:

  1. Press Win + X.
  2. Select Device Manager.
  3. Navigate to Mice and other pointing devices.
  4. Press the right arrow key () to expand the category.
  5. Highlight your mouse device, press the Context menu key (or Shift + F10 keyboard shortcut).
  6. Choose "Update driver" and then select:

    • Search automatically for drivers.
    • If Windows finds an update, allow installation.

Uninstall and Reinstall Mouse Device:

If updating doesn’t help, try reinstalling:

  • Select Uninstall device (check “Attempt to remove the driver for this device” if the option is available).
  • Restart your PC, and Windows will automatically reinstall the correct driver.


🔋 Step 4: Run the Windows 11 Troubleshooter

The built-in troubleshooting utility can detect and resolve common issues automatically.

  1. Press Win + I to open the Settings app.
  2. Navigate using Tab & arrow keys: System → Troubleshoot → Other troubleshooters.
  3. Under Other troubleshooters, locate “Hardware and Devices” troubleshooter (you might need to launch this through Command Prompt if it’s not visible – see note below).
  4. Select “Run” or Enter to launch troubleshooting.

Note:
If Hardware Troubleshooter is unavailable directly, launch it via command prompt:

  • Press Windows Key + R, type cmd, then press CTRL + Shift + Enter for admin access.
  • Type the below command and press enter:

msdt.exe -id DeviceDiagnostic

Follow all on-screen instructions.


⚙ Step 5: Check For Windows Updates

Ensure your Windows 11 operating system is up to date, as updates provide bug fixes and compatibility improvements.

  1. Press Win + I to open Settings.
  2. Navigate: Windows Update tab.
  3. Use keyboard navigation, select Check for updates.
  4. If updates are available, download and install them.
  5. Restart after installation.


🗃 Step 6: Disable and Re-enable the Mouse Device

If your mouse is recognized but not working correctly:

  1. Press Win + X and select Device Manager.
  2. Navigate to Mice and other pointing devices.
  3. Press Right arrow key to expand.
  4. Highlight your mouse and press Shift + F10 (or menu key).
  5. Select Disable device, and confirm when prompted.
  6. Wait for about 30 seconds, then repeat steps, select Enable device.


🎯 Step 7: Adjust Power Management Settings for Devices

Sometimes, Windows power management settings can disable certain peripherals.

  • Open Device Manager (Win + X).
  • Expand Universal Serial Bus controllers and Human Interface Devices.
  • Highlight listings related to your mouse, invoke Properties (Shift + F10 → Properties), and navigate to the Power Management tab.
  • Uncheck “Allow the computer to turn off this device to save power.”


🛠 Step 8: Adjust Mouse Settings via Control Panel or Settings

If the mouse is working inconsistently:

  1. Press Win + R and type main.cpl → press Enter. This opens the Mouse Properties.
  2. Adjust mouse speed, pointer options, or check for problems in Device Settings (touchpad).


Restore Your PC (Optional, Extreme Case):

In rare cases when nothing helps:

  • Press Win key, then type Recovery Options.
  • Use the arrow keys to select Reset PC option cautiously, which can resolve Windows-related issues causing your mouse problem (careful—you might lose your installed apps/programs).


🚦 Final Step: Seek Professional Help or Replace Mouse

  • If all these software-based methods fail, strongly consider hardware problems.
  • Your mouse might need replacement.
  • Contacting a professional tech support center might help if you suspect deeper hardware-related or warranty-related issues.


Quick Summary Checklist:

  • [ ] Check hardware connections.
  • [ ] Restart system.
  • [ ] Update or reinstall drivers.
  • [ ] Run hardware troubleshooter.
  • [ ] Update Windows.
  • [ ] Disable then re-enable mouse in Device Manager.
  • [ ] Adjust device power settings.
  • [ ] Adjust mouse settings.
  • [ ] Reset PC or seek further professional help if required.

By carefully following these steps, you will most likely resolve your Windows 11 mouse issue quickly and efficiently!

Updated on June 3, 2025
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